Frequently Asked Questions

  1. How is the software delivered after purchase? We offer two delivery methods based on your preference:

    • Type 1: For this option, you will create your own account during the purchase process. Afterward, our team will provide you with a license key, and a sign-in from us will be required to activate the license.
    • Type 2: With this option, we will provide you with an email account and a sign-in for Autodesk. You can access and activate the license directly through Autodesk's platform.

  2. How long is the license valid? The license is valid for 1 year from the date of activation. During this period, you have full access to all the features and updates of the software.

  3. Can I extend or renew my license after it expires? Yes, you can extend or renew your license. We offer options for license extensions or renewal to ensure uninterrupted access to the software. Please contact our customer support for further assistance, you can also choose to place a new order.

  4. What payment methods do you accept? We accept various payment methods, including credit cards, debit cards, and PayPal. During the checkout process, you can select the preferred payment option that suits you best.

  5. Is technical support available for the software? Yes, we provide technical support for the software. If you encounter any issues or need assistance, our knowledgeable support team is here to help. You can reach out to us through info@CADInnovate.com.

  6. Can I install the software on multiple devices? The license allows installation on a single device. However, please note that some software may have additional licensing options for multi-device usage. Feel free to reach out to us for more information about specific software options.

  7. What is your refund policy? We strive for customer satisfaction. If you encounter any technical issues or problems with the software, please contact our support team for assistance. We will work with you to resolve the issue. Please refer to our refund policy for more details.